Effective Date: 9th September, 2024

VoicePally is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. Please take the time to read this policy carefully.

By using VoicePally, you agree to the collection and use of information as outlined in this policy. If you have any questions or concerns about our privacy practices, please contact us at privacy@voicepally.com.

1. Information We Collect

VoicePally collects the following types of personal information from users:

  • Profile Picture: Used for user profile identification.
  • Name: Used for account setup and identification within the platform.
  • Date of Birth: Used to ensure compliance with age-related legal requirements.
  • Email Address: Used for authentication, communication, and account recovery.
  • Phone Number: Used for additional authentication and user support.
  • Country: Used for personalized services and localization.
  • Gender: Used to improve user experience and provide relevant content.

2. How We Use Your Information

We collect and use the above personal information for the following purposes:

  • User Authentication: To verify user identity during account creation and login.
  • Platform Improvement: To improve VoicePally’s features, functionality, and user experience.
  • Advertisement Enhancement: To provide personalized ads based on user preferences and location.
  • Security and Fraud Prevention: To protect your account from unauthorized access and fraud.
  • User Reporting: To allow users to report inappropriate content or behavior, ensuring the platform remains safe and respectful for all.

3. User Control Over Information

  • Hide Sensitive Information: Users have the ability to hide their sensitive information (e.g., date of birth, phone number) from being publicly visible within the app.
  • Data Removal Requests: Users can request the deletion of their personal data by using the delete account feature located in the account dashboard or contacting us at privacy@voicepally.com. Upon a deletion request, your data will be fully removed from our systems within 30 days of account deletion.

4. Account Deletion

When a user chooses to delete their account, their personal information will be retained for up to 30 days to allow for potential recovery of the account. After this period, all personal data will be permanently deleted from our servers unless required otherwise by law. Learn how to delete your account on VoicePally here.

5. Age Restrictions

VoicePally is not intended for users under the age of 13. Users must confirm they are at least 13 years old when creating an account. In some jurisdictions, parental or guardian consent may be required for users under a certain age to use our services. We will not knowingly collect personal data from users under the age of 13 without such consent.

6. International Data Transfers

Since VoicePally is a global service, your personal data may be transferred to and stored in countries outside of your home country. We take the necessary steps to ensure that your personal information is adequately protected regardless of where it is processed.

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate information.
  • Deletion: You can request the deletion of your personal data.
  • Objection: You can object to the processing of your data for specific purposes, such as direct marketing.
  • Data Portability: You can request a copy of your data in a machine-readable format.
  • Withdrawal of Consent: You have the right to withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us at privacy@voicepally.com.

8. Your Rights Under CCPA

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request information about the personal data we have collected about you over the past 12 months.
  • Right to Delete: You can request the deletion of your personal information.
  • Right to Opt-Out: You can opt out of the sale of your personal data.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us at privacy@voicepally.com.

9. Data Security

VoicePally takes data security seriously. We implement a variety of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure data storage, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the processing of your personal data, you can contact us at privacy@voicepally.com.

Please be informed that by going ahead to use this VoicePally app, you have agreed to all we have listed in the Privacy Policy above. Kindly exit the app if you do not agree.